Google’s Preferred Care for Pixel devices is a confusing experience

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Credit: Rita El Khoury / Android Authority

Flagship-level Android smartphones are expensive. As one would expect, fixing one of these costly phones isn’t cheap, either. This is why you can find dozens of insurance programs online to cover any accidental damage your phone might experience. One of these programs, Preferred Care, is run by Google.

I pre-ordered a Google Pixel 8 Pro on launch day in October and have been loving it. Having gone through a costly repair of a smartphone in the past (my Galaxy S21 Ultra was thrown onto asphalt at an amusement park), I impulsively signed up for Preferred Care with my purchase. Unfortunately, only a few weeks after receiving the Pixel 8 Pro, I ended up dropping the case-less device while getting out of a car, shattering the back glass in the process. I was not happy.

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